Business service terms.

1. The provider and your agreement

The website and direct online services are operated by HONEYBEE IOT (PTE.) LTD., UEN 202507612D, 2 Venture Drive, #19-21, Vision Exchange, Singapore 608526, unless another provider is expressly identified in your agreement. Contact info@ourhoneybee.eu.

The legal entity named in your accepted order or signed agreement is your contracting party. A Bangladesh implementation or other regional engagement may name a different HoneyBee entity or an authorised partner. The order must identify that party, the services and the applicable commercial terms before commitment.

These terms describe business services. A signed agreement and its agreed order of precedence govern any conflict with this general website information. Mandatory rights under applicable law are not excluded.

2. Services and scope

HoneyBee Business Suite provides business and project management software. HoneyWatt provides solar and storage engineering software. Energy Operations provides supported energy-management and control applications; HoneyCore Edge is the industrial edge hardware layer. Nectar Beezness, HiveMind and Agents provide supported mobile, AI-assistance and automation capabilities.

Only the products, modules, users, capacity, integrations and services included in your order are purchased. Hardware, installation, migration, engineering review, commissioning, support levels and third-party services require an agreed scope. A demonstration, diagnostic or roadmap item is not a promise that a feature is included in your deployment.

3. Accounts and customer responsibilities

You must have authority to act for the customer, provide accurate account and billing information, protect credentials and manage authorised users and permissions. You are responsible for the lawfulness and accuracy of data you provide, necessary consents and licences, and decisions taken using the services. Tell support promptly about suspected unauthorised access.

Engineering estimates and AI-assisted outputs must be checked by appropriately qualified people. Site operation depends on the agreed equipment, protective systems, integration boundaries and commissioning. Software outputs do not replace professional engineering, accounting, tax or legal judgement.

4. Acceptable use

Do not use the services unlawfully, infringe another party’s rights, upload malicious code, attempt unauthorised access, bypass permissions or deliberately disrupt the service. Use integrations and automated requests within their documented and agreed limits. Do not use a public demonstration to submit confidential or third-party personal information without authority.

5. Subscriptions, prices and payment

Your order identifies the billing currency, subscription period, renewal arrangement, payment dates, taxes and any usage charges. The Pricing page describes current public offers; enterprise and deployment-specific work is quoted separately. An agreed order takes precedence over a later website price change.

Pay undisputed invoices when due. Raise billing questions promptly with the provider identified on your invoice. Any suspension, price adjustment or renewal notice must follow your agreement and applicable law. A website visit or preliminary diagnostic alone does not place a paid order.

6. Cancellation and refunds

The Cancellation Policy and Refund Policy explain the published subscription process. Different project, hardware or enterprise provisions must be expressly recorded in the applicable agreement. Mandatory statutory rights take precedence.

Plan data export and handover before the subscription ends. Ask support to confirm the applicable access, retention and deletion arrangements for your deployment.

7. Data and privacy

Customer business data remains the customer’s data. Processing, access, permitted subprocessors, transfers, export and deletion are governed by the Privacy Policy, applicable Data Processing Addendum and agreed service schedules. Hosting location, backup arrangements and retention are deployment-specific and must be confirmed in writing where required.

8. Intellectual property

HoneyBee and its licensors retain rights in their software, documentation and product materials. The customer retains rights in its own data and supplied materials. Access to the service grants the usage rights described in the order; it does not transfer ownership of the software. Ownership and permitted use of project-specific deliverables must be stated in the applicable agreement.

9. Service commitments and liability

Availability, support response, acceptance criteria, warranties, remedies and any agreed liability limits belong in the applicable service agreement. Public screenshots and indicative calculators do not guarantee financial savings, generation, engineering approval or uninterrupted operation. Nothing on this page excludes liability or rights that cannot lawfully be excluded.

10. Governing law and disputes

The applicable contract should expressly identify its governing law and dispute forum for the named contracting entity. Where it does not, applicable law determines them. A customer’s country or a regional website description alone does not select a court or create a separate contracting entity.

Raise a dispute with the contracting party using the contact details on your order. For website or account enquiries, contact support@ourhoneybee.eu.

11. Changes and related policies

Changes to an existing agreement follow its notice and acceptance provisions and applicable law. Updating this page does not silently replace a signed agreement. Keep a copy of the terms and service schedules accepted with your order.

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